Wednesday, February 15, 2017

As Workplace Communication Evolves, Email May Not Prevail

Email has dominated the professional world of communications since the upbringing of the world wide web and has remained the primary and most frequently used source of communications amongst business leaders. However, new trends are starting to emerge as new generations are starting to enter the workforce more and more that may lead to email becoming obsolete for collaboration and communications in the professional realm. Generation Z, coming after millennials, will soon constitute a substantial majority of the American workforce, and this new generation of employees may change the way professionals communicate in the work place. Surveys recently conducted show that teenagers prefer social media, texting, and online communities far more than communicating via email. Leaders in business are starting to recognize this shift in technologies and more and more companies are starting to integrate online community software into their computer networks in order to enhance collaboration and ease communications between management and employees. Many professionals are starting to see the one-dimensional aspect of email communications, and are recognizing the flaws that email has. If corporations and professionals adopt online communities as an alternative, emails may soon be an outdated form of communication. 

I could not agree more with this analysis of the functionality and demise of email in the future. Teenagers in today’s society use email sparingly, and when they do use email to communicate it is with people that are usually older. Teenagers, especially college students, have shifted their communications into online communities such as Facebook, LinkedIn, or simply group text messaging. The evolution of smart phones and online communications has gained prominence over email in the upcoming generation. Online communities simply allow for better collaboration and transparency for companies looking to innovate the workspace. Many leading companies have been integrating new software to enhance employee relations. A common form of this cloud-based community software is being implemented in many human resources departments in top companies. This integration of software solutions will make it easier for employees to engage with management and to clearly look up policies and performance records. The implementation of collaborative communities through software integration can make managing employees much more efficient than by using emails to communicate with each other. 

To go a step further, I think that the integration of communications software and online collaborative communities will start an era of drastically increased productivity and efficiency due to increased accessibility within large corporations. This increase in productivity will digitalize the business world one step further by abandoning email for more affective online communities. As more and more companies start integrating new communications software in their workplace, email will soon be obsolete. This technological shift follows the emergence and popularity of cloud-based computing in marketing and IT solutions. The age of email is coming to a slow and painful death as we move into the future of communication technology.

Bryce Carrasco 

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Bobby Austin said...


I couldn't agree more regarding your analysis of emails becoming obsolete in the near future. The development of smartphones has allowed people to communicate with one another instantly via social networking websites and text messages. However, receiving/sending emails has become much easier as well with smartphones. Many users may still prefer email due to the ability to send large amounts of information via attachments. I think, like you stated in your blog, that companies will be looking to create software enabling them to improve their collaboration capabilities. It will be interesting to see what technological innovations are on the horizon for companies to improve their communication abilities.

Brian Silard said...

Both of your opinions regarding email's future are thoughtful and mind-provoking. Generally, I think that this article is a really interesting topic of conversation, mostly because I actually disagree with the argument that email will diminish in the near future. Granted, Facebook, LinkedIn, and texting have taken over the means of communication of our generation. Social media is easily accessible and convenient. However, Generation Z has never played a major role in the workplace, especially with jobs that need email. It seems to me that email is extraordinarily important in almost every professional environment, which teenagers aren’t necessarily apart of yet. Nobody texts other people files, forwards an important text message with links, or sets up meetings via texts. Older messages are also often difficult to find in apps such as Messages, while it’s much simpler in email. I also think the survey that was conducted in part of this article was somewhat flawed. It’s pretty obvious that teenagers would rather communicate via texting or social media, but texting isn’t really that appropriate in a work environment. Teenagers don’t send each other presentations, or gather large forms of important content for work. Instead, teenagers send memes, jokes, pictures, and other unimportant information that wouldn’t be allowed in a work office. The integration of communication software and other collaborating tools are up and coming, but what program is really going to serve as a better form of communication other than email? I’ve found email very useful since I have started working as an intern among multiple companies. My mom sends me codes for shopping, while my dad and brothers send me news and videos that I want to watch on the big screen of a computer, versus an iPhone. I can’t see email going away anytime soon.


Sam Norton said...

It is interesting but not surprising to read that businesses are starting to move away from email as a primary form of communication. With the rise of social networks, mobile devices, and collaborative tools, there are so many alternatives. You can send a direct message on twitter, drop a note or start a chat with someone on Facebook or send a text message. As a student, email has become less important to me. There are entire groups of people who contact me mainly on social networks first. My classmates practically never send email anymore. They send me a text or instant message me. Email is on the spiral downward and social collaborative software is taking its place.
Businesses are starting to use internal social networking software to replace email to communicate. I agree that there are many reasons why businesses should replace email. First, businesses will save an enormous amount of time. Business professionals are spending too much time checking their email. Most professionals email inboxes are overflowing with emails. If people log in to social collaboration software, you have available to you all the latest updates for your company and projects at one time. You can respond immediately to what is urgent and prioritize your updates.
Email is a productivity killer in business. Businesses report that email is always open at employee’s workstations, causing a distraction and reducing productivity greatly. Social collaboration software allows employees to have easy access to documents, communicate timely, and increase workflow. If productivity increases, a company’s competitive advantage increases. When more than two people discuss a project, email becomes ineffective. Editing a document on email can get confusing and be time consuming. Using email slows down the process of sharing documents and can lead to mistakes. Email usage prevents collaboration and access to group information.
Social networks allow you to connect to a lot of people simultaneously. I use social networks to share information with classmates. I receive news and updates via Twitter, Facebook and on my apps on my cell phone. Social networks are a more efficient way to communicate for me than email. Emailing pushes out information, while collaboration software holds you accountable because you are actively responding to messages, increasing transparency.
Email is becoming obsolete and texting, instant messaging and social collaboration software are the tools that are being used in business so that employees are spending less time lost in emails and more time getting work done.